Jack of All Spades

Rental Agreement

Click on any of the following sections that you are interested in, or scroll down to read the whole Rental Agreement.

This Rental Agreement was last updated according to the date at the bottom of this page. Jack of all Spades reserves the right to modify our Rental Agreement at any time, and prices are subject to change without notice. All of our prices are subject to applicable taxes.

All charges are based on the number of days that the rental item is in your possession, whether used or not, and equipment is rented on a first come, first served basis. A renter must be at least nineteen years old to book with us.

We charge a Security Deposit for every order, which typically is between $100 and $500. The charge will vary based on the particular items that you order. This Security Deposit will help offset any charges due to possible damage or loss of the rental items, and it will help offset any other fees that you may incur. You will get reimbursed the full Security Deposit back once we receive all items back in the same condition that you received them in. This is assuming you did not incur any other fees which will be detailed later on in this agreement. Please see our section on Replacement Fees for more details.

If you choose to rent our Casino Tables and would like to have Dealers at your function, please note that the Dealers we use are a third party contractor and are not affiliated with Jack of all Spades in any way. Jack of all Spades may facilitate the booking of Dealers on your behalf, but in the event that any problems or concerns related to the Dealers arise, you are responsible to resolve all issues directly with the Dealers. We can assure you that the Dealers we use are highly professional, very outgoing, dress in full Casino attire, and are worth every penny. We are proud to partner with them at any type of Casino Event. They also offer us Hostesses and the same things listed above apply with them. Ask us for a quote and we will be happy to give you their prices!

Placing Orders

To obtain a no obligation quote for your upcoming event, please call us at 905-592-2032; email us at info@jackofallspades; or fill out our Contact Form (you need Javascript enabled to do this). You can view all of our Prices online and see all of our Pictures on this website as well. We have a full showroom set up with all of our game rentals and you are welcome to come see them in person by making an appointment.

Prices quoted are for a one day event, however, if you choose to use our rental items for a longer period, we can provide you with long term rates. There is no minimum order quantity required; order as much or as little as you desire.

Once you have decided on the items that you would like to rent for your event, you should think about placing your order as soon as possible, especially if your function resides in busy months such as March through till October, or during the holiday season.

Tentative requests are held for a couple of days, after which we may accept orders from another customer with the items that you wanted on your date without notice. Incomplete contracts will be deemed as canceled bookings.

In order to reserve your date and items, the following three things need to occur:

1) You Review the Rental Agreement

Before you book, you need to read this entire Rental Agreement to ensure you are aware of our terms. We encourage you to go to this web page frequently to review the Rental Agreement, as we may update the Rental Agreement from time to time without notice. We also encourage you to ask any questions that you may have about this Rental Agreement prior to booking so that we are all on the same page.

2) We Confirm Details with You in Person at our Showroom, by Telephone, or by Email

We require the following information to fill out your Order Form:

  • Business Name or Contact Name
  • Contact Phone Numbers, Home Address, Email Address
  • Event Address, Contact Name, Phone Number
  • Event Information: Date, Type, Who for
  • Pick up or Delivery Information: Address, Preferred Times
  • Games and Services that you Want

3) Pay for the Booking

When you book with us, you will need to pay for the Game Rentals that you desire in full in order to reserve them. Please note, that we accept Cash, MasterCard, and Visa, we do not accept cheques. If you choose Cash, then we make an appointment for you to come by our showroom within a few days - you are unable to pay for your whole invoice in Cash on the day of the event. If you choose Credit, then you can still come to our showroom if you desire, or you can pay over the phone. Once 100% of your Invoice has been paid in advance, your Game Rentals are reserved.

Your Security Deposit will be due in Cash upon delivery or pick up. If your Security Deposit is over $400, then you have the option of paying for your Security Deposit with your Credit Card rather than Cash. We will do a pre-authorization for the amount of the Security Deposit a few days prior to your event. Your Credit Card Company will hold this amount back from your monthly Credit Limit, however you do not actually see a charge on your statement. You would only see a charge on your statement if there are problems that arise later after your event ie) damage to an item, an item was lost, etc.

Most importantly, if a Credit Card is used at any time, we will need to take a physical carbon copy of the card used as well as get a signature in person from that cardholder in order for us to both have a receipt. So if we took your Credit Card information over the phone rather than in person, you will need to bring your Credit Card with you upon pick up or delivery. If you used someone else's credit card, then they will have to be there upon pick up or delivery with their card in hand.

In an effort to prevent fraud and to ensure the security of our customers, we require that the cardholder be present with their credit card when items are received (upon pick up or delivery). Someone else (friend, spouse, etc) cannot sign on their behalf or use their own card even if it is a joint account since the cards will have different numbers. Upon pick up or delivery, if the cardholder is not present with their card in hand, we will have to refund the credit card used in the original transaction, charge a 5% administrative fee to that card, then charge a second card with the invoice amount in order to get proper signatures and proper carbon copies of the card. We are unable to make exceptions to this policy. If we do not get a copy of the card or get the cardholder's signature, the transaction is deemed canceled so this is a very important detail for you to remember. If you need more clarification about this process, just ask.

Changing Orders

We understand that it is difficult to predict the number of guests that will come to your event, but as the date nears, you should have a better idea of people based on the number of RSVP’s or Admission Tickets sold. We strive to be flexible and can most often make changes (within reason). Changes may be made at any time penalty free, unless it is within one and fourteen days away from your event.

Reducing / Canceling Items to your Order:

If there are certain rental items that you wish to reduce or cancel from your order, we will charge a 50% Cancellation Fee (on those specific items) if it is within one and fourteen days away from your event. If you originally paid with a credit card when you booked, a 50% refund will be credited to your account for each item cancelled, less a 5% Administration Fee. This amount is 5% of the original amount charged to your credit card when you booked. If you request a reduction in your order on the day of your event, the full rental invoice will still apply whether you use the items or not and there will be no refund.

Adding Items to your Order:

Additions are welcome at any time, but of course, they are subject to availability. If there are additions the day of the function, there may be a rush charge of $15 per order (not per items ordered) to cover for administrative paperwork, coordinating delivery and/or pick up changes, and other last minute details. It will be our discretion whether this charge is applied . If additions are made to an order after it has been delivered, a second delivery charge will apply. You can avoid this second delivery charge by arranging to pick up the additional items from our showroom, or by letting us know in advance the additions you would like to make. Please note that we do not always offer the customer the opportunity to pick up items from our showroom. Casino Tables and our X-Large Plinko are not available for pick-up by customers and must be delivered - No exceptions.

It is your responsibility to make all changes (additions or reductions) of the rental items in a timely manner to avoid fees.

You can pay this extra amount in cash on the day of your event when we arrive, there is no need to arrange payment a second time before your event.

Completely Canceling Orders

Please give us as much notice as possible if you wish to completely cancel your order. We will refund you the entire amount of your Invoice (less a 5% Administration Charge if you paid for your Invoice by using a Credit Card) if you are cancelling fifteen or more days away from your event. If you are completely canceling your order between fourteen days or less prior to your event, then we will only refund you the Security Deposit if you had already paid it. You may also be offered a discount on future bookings with us.

Receiving Your Order

There are two different ways that you can receive your order:

  • We can deliver, set up, and pick up your order into the hall or home for you
  • You can pick up and drop off the items to and from our showroom, and are therefore Opting Out of our Delivery Service. Casino Tables and our X-Large Plinko are not available for pick-up by customers and must be delivered - No exceptions.

Delivery Service

Delivery rates are based on the number of kilometres from our showroom and we also take into consideration the number of items that you are renting, and how much set up is required. You are quoted two round trip fees, we do not offer a one-way rate. We typically deliver and set up your items in the late afternoon or early evening on the day of your function. You will be informed of the exact delivery time a few days prior to the event as we must manage all deliveries appropriately. We deliver all across the GTA, Hamilton and Niagara Region and may not yet know where all deliveries will be until the week of your event as there are a lot of people who book at the last minute!

Deliveries are to the ground floor level only. If the location is up or down stairs, requires access through small elevators, or is an excessive distance from the entrance/exit, there may be an additional charge of up to $25 depending on the circumstances. Please let us know in advance so that we can plan accordingly.

Within several days of your event, we will confirm with you the time of delivery and pick up. If for any reason you wish to change the time, it will be your responsibility to request this in a timely manner. Jack of all Spades reserves the right to change the time of delivery or pick up at any time, and requests for a change by you will only be made if we are able to accommodate it. We always make strides to be flexible and to accommodate a customer request whenever possible.

We will deliver right into the hall or home for you, set up all of the games, show you or your designated volunteer how to play the games, hang up our signs for the games if you booked them, and take care of any other details that we deem necessary.

How We Deliver Your Order:

Your Security Deposit is due upon delivery, prior to set-up of rental items. If payment is not available at time of delivery, your order will be deemed canceled and we will leave the location with all rented items. You will not receive a refund for any money paid, as the order will be deemed canceled on the day of the event.

Please note that you must be present upon our arrival. If you are not able to be there for the delivery, inform us in advance of who will be there and arrange for them to instruct us on where the items are to be set up. They will also need to inspect the items, sign the invoice on your behalf detailing what damage (if any) they found, and pay the full balance owing. If you are not at the hall or home upon our delivery, nor have you informed us of who is taking your place, we will promptly leave within fifteen minutes of waiting. If we are able to, we will re-deliver your order, however a second delivery fee will apply and is due upon our arrival. In the event that we are not able to re-deliver your order due to other customer delivery appointments, your order will be deemed canceled. You will not receive a refund for any money paid, as the order will be deemed canceled on the day of the function. Please make sure you always have our contact information on you so that you can get a hold of us if you need to, and please ensure to meet us at the agreed upon time as we typically have several deliveries to do across Southern Ontario each night.

When you receive your order, we will physically count all items and inform you of any shortage. If you do not wish to count the items with us, you agree that our count is correct. Please check your order for the condition of your rented items carefully upon receipt. Shortages, discrepancies, or damaged items must be reported and noted on your invoice before we leave or the invoice quantities will be considered received and in perfect condition. If we see a damaged unusable item upon delivery, we will note this on your contract, you will not be charged, and we will take the item back. If there is a minor dent, stain, tear, scuff, chip, etc. on the item, but it is still useable and not severely damaged, it will be your responsibility to detail all damages that you see upon delivery on the invoice, and then sign.

You are responsible for any extra expenses that we incur while delivering the items to your location, such as parking lot fees or parking tickets if you had not prearranged proper loading facilities for our delivery personnel.

Jack of all Spades reserves the right to refuse delivery and can cancel an order at any time. We can leave the delivery site within fifteen minutes of our arrival if any of the circumstances listed below occurs:

  • we are unable to unload for any reason that is within customer control
  • you were not at the delivery address provided within fifteen minutes of the prearranged arrival time; you did not prearrange with us who would be taking your place to receive the order; neither you nor the substitute person that was taking your place to receive the order was at the delivery address provided within fifteen minutes of the prearranged arrival time
  • you were unable to or refused to pay the full balance owing upon our arrival
  • you were unable to or refused to pay any extra fees that were due as outlined in this Rental Agreement upon our arrival
  • we deem the location or circumstance unsafe for our delivery personnel
  • we deem the location or circumstance unsafe for our equipment being provided

If we are able to and are willing to return to the delivery site for a second time, a second delivery charge will be due upon our second arrival. If we are unable to or are unwilling to return to do a second delivery, you will not be refunded whatever monies you had paid up until that point, and it will be deemed a canceled booking. It is your responsibility to ensure that none of the circumstances listed above occur and to arrange everything in advance to avoid any potential delays or problems.

How We Pick Up Your Order:

All of the same policies listed above apply when we return to pick up your items.

If we are delivering to a hall, we may return that evening to pick up the items, or we may return the following morning to pick up the items. This depends on how many other deliveries we have that night and where they are all located as we deliver all across Southern Ontario. If we are delivering to a home, we almost always return the following morning to pick up the items. Do not worry about pre-packing everything; we will pack up everything for you. At this point, we will inspect the rented items for damage.

We Pick up That Night:

When we return that night, we typically do so around the midnight mark. You can request during booking what time you would like us to pick the items up at,and we will do our best to accommodate that. If during booking, you request us to come back after midnight, we charge $12.50 for every fifteen minutes past midnight. For example, if you wanted us to come back at 1:00 AM, there will be an extra $50 added on to your delivery charge. If you request a midnight pick up, however we confirm with you several days prior to your event that we are unable to be there until 1:00AM, you will not be charged any extra fee. We confirm all times with you several days prior to your event as by this point we will have a good idea of what other deliveries there are that night.

During your event if you feel that the original time that we agreed upon is too early or too late, feel free to attempt to contact us to request a change. Be sure to always have our contact information on you so that you can attempt to get a hold of us for any reason. If we are not able to accommodate your request or you are unable to get a hold of us at all, then the original time will stand.

It will be your responsibility to ensure that your guests are finished using the rented items when we arrive and that we can easily access the rented items just as we left them. If for any reason, there is a delay on your part, and we cannot take away the rented items within fifteen minutes upon our arrival, we may leave the delivery site to go to our next appointment. We will inform you of what time we will return, whether it is that night or the next morning, you will now owe a second delivery charge which will be deducted from your Security Deposit. If we do not have another pick up to do that night and you cause a delay for any reason and we are able to wait, you will be charged $12.50 for every fifteen minutes that we are delayed.

Please note that you must be present upon our arrival. If you are not able to be there when we arrive, inform us in advance of who will be there. They will need to be able to accept the Security Deposit back (minus any fees that we hold back) and will need to sign that they received money back.

Jack of all Spades reserves the right to charge you for a second delivery fee which will be deducted from your Security Deposit if any of the following occurs:

  • we are unable to remove the items from your hall for any reason that is within customer control
  • you were not at the delivery address provided within fifteen minutes of the prearranged arrival time, you did not prearrange with us who would be taking your place to receive the order, neither you nor the substitute person that was taking your place to receive the order was at the delivery address provided within fifteen minutes of the prearranged arrival time

We Pick up The Next Morning:

All of the same policies listed above will apply here too. If you are meeting us back at the hall or home for our inspection as well as to receive your Security Deposit back (minus any extra fees you may have incurred), it is your responsibility to ensure that you meet us at the time we agreed to. You can request during booking what time you would like us to come pick the items up at, and we will do our best to accommodate that. We confirm all times with you several days prior to your event as we now have a good idea of what other pick-ups there are that morning by this point.

If the morning of, you feel that the original time that we agreed to is too early or too late, feel free to attempt to contact us to request a change. Be sure to always have our contact information on you so that you can attempt to get a hold of us for any reason. If we are not able to accommodate your request or you are unable to get a hold of us at all, then the original time will stand.

It will be your responsibility to ensure that we can easily access the rented items just as we left them. If for any reason, there is a delay on your part, and we cannot take away the rented items within fifteen minutes of our arrival, we may leave the delivery site to go to our next appointment. We will inform you of what time we will return and you will now owe a second delivery charge which will be deducted from your Security Deposit. If we do not have another pick up to do that morning, and you cause delay for any reason, you will be charged $12.50 for every fifteen minutes that we are delayed, which will be deducted from your Security Deposit.

Please note that you must be present upon our arrival. If you are not able to be there for when we arrive, inform us in advance of who will be there. They will need to be able to accept the Security Deposit back (minus any fees that we hold back) and will need to sign that they received money back. Please note that the responsibility for the items remains with you from the time you receive the items to the time that we receive the items back.

Jack of all Spades reserves the right to charge you for a second delivery fee which will be deducted from your Security Deposit if any of the following occur:

  • unable to remove the items from your hall or home for any reason that is within customer control
  • you were not at the delivery address provided within fifteen minutes of the prearranged arrival time, you did not prearrange with us who would be taking your place to receive the order, neither you nor the substitute person that was taking your place to receive the order was at the delivery address provided within fifteen minutes of the prearranged arrival time

Picking Up the Games Yourself

Picking up your Order:

You will typically pick up your order sometime after noon on the day of your event, as we try to allow time for other renters to return it to us from the night before, however some exceptions may apply. If you want to pick it up the day before your event, you can do so however you will be charged for a second day's rental. You can request during booking what time you would like to pick up the items from our showroom, and we will do our best to accommodate your request. We confirm all times with you several days prior to your event as we now have a good idea of what other orders we have that day. If you wish to drop off your order earlier or later than the agreed upon time, give us a call immediately to inform us of the reason and what time you want to change to. If we are able to accommodate your change request, then great! If we are unable to accommodate your request or you cannot get a hold of us, the original agreed upon time stands. In the event that you do not pick up your order at the prearranged time or we do not hear from you and you show up late to pick up your items, you will be billed $12.50 for every fifteen minutes that you are late. This will be due upon your arrival.

Our rented items must be completely covered in your vehicle to accommodate any weather conditions. Your trunk, hatchback, or tailgate must be able to close properly to secure all items. Some of the rented items are quite heavy, so we recommend two people come that can each lift up to 80 pounds to do the transporting of the items. We will not be held responsible for any injury or damage to you or your vehicle during loading or unloading and it will be your responsibility to do the lifting and loading. We also recommend that you bring along blankets to aid in transporting the items safely so you can avoid damage to the items, which may cost you later upon our inspection. Your Security Deposit will be due at this point.

When you receive your order, we will physically count all items and inform you of any shortage. If you do not wish to count the items with us, you agree that our count is correct. Please check your order for the condition of your rented items carefully upon receipt. Shortages, discrepancies, or damaged items must be reported and noted on your invoice before you leave our showroom or the invoice quantities will be considered received and in perfect condition. If we see a damaged unusable item upon your arrival, we will note this on your contract, you will not be charged, and we will take the item back. If there is a minor dent, stain, tear, scuff, chip, etc. on the item, but it is still useable and not severely damaged, it will be your responsibility to detail all damages that you see upon delivery on the invoice, and then sign.

Dropping off your Order the Following Day:

You will typically return your items to our showroom the following morning after your event, usually sometime before noon, but some exceptions may apply. If you wish to drop off your order earlier or later than the agreed upon time, give us a call immediately to inform us of the reason and what time you want to change to. If we are able to accommodate your change request, then great! If we are unable to accommodate your request or you cannot get a hold of us, the original agreed upon time stands. In the event that you do not drop off your order at the prearranged time or we do not hear from you and you show up late to drop off your items, you will be billed $12.50 for every fifteen minutes that you are late. This will be deducted from your Security Deposit.

Please return all items in the same packages or boxes in which you received them to avoid any fees for missing packaging. We rely on this packaging to keep our items safe and damage free while in transit. We will inspect all items thoroughly upon your arrival, and if there are any damaged or missing items, the amount to replace the packaging will be deducted from your Security Deposit.

Replacement Fees

Jack of all Spades prides itself on providing you with the highest quality equipment that is well maintained. All items are cleaned and inspected after every use. You are responsible for paying the full Replacement Fee for broken, damaged, dirty, missing items or lost items and/or packaging. You are responsible for the items from the time you receive the items to the time we receive them back. If you find the lost or stolen item, and it is in the same condition as when you received it, we will gladly refund the replacement costs that we charged you. All Replacement Fees are conveniently located on your invoice so that you can see in advance what they are in case any problems arise later. The Security Deposit amount is a percentage of the Replacement Fee’s for each item. All items should be secured and protected from harmful weather conditions, theft, or damage, and should be secured when not in use.

To prevent mishaps, do not allow your guests to place drinks, cigarettes, or food items on any of the rented items or packaging. If you need to rearrange any of our Casino Tables (Blackjack, Texas Hold'em, Poker, or Roulette) or one of our Wheels (Crown and Anchor, Prize Wheel, Horse Race), do not drag or roll them along the floor as the edges and felt can easily become damaged. These items are very costly to replace as you can see from the “Replacement Cost” column of your invoice. Remember to take extra care as you are responsible for paying the Replacement Fee for damage caused, even if it was not you who caused the damage or who lost the item.

If you wish to tape things to our games (Crown & Anchor Wheel, Plinko, our Signs, etc), we recommend using painter’s tape. Duct tape, masking tape, or scotch tape are NOT permitted as they may damage our games. If an item comes back to us with tape or tape marks on it, or it has been damaged due to the tape, you will be responsible for paying the full Replacement Fee of that item. Do not use any tape of any kind on any of our tables. Also note that you cannot make any modifications to our items at any time unless you get permission from us first.

If you rent a case of our Poker Chips, they must all be put back in order of colour by the time we receive them back, or there will be charge of $5 per case.

If the Replacement Fee that you owe is higher than the Security Deposit, we will hold back the entire Security Deposit and bill you for the amount owing. You will have 30 days from the day of your event to pay the remaining fees owing.

Last Update on: Saturday, March 28, 2010.