Jack of All Spades

Rental Agreement

Click on any of the following sections that you are interested in, or scroll down to read the whole Rental Agreement.

This Rental Agreement was last updated according to the date at the bottom of this page. Jack of all Spades reserves the right to modify our Rental Agreement at any time, and prices are subject to change without notice.

Equipment is rented on a first come, first served basis. A renter must be at least nineteen years old to book with us.

If you choose to rent our Casino Tables and would like to have Dealers at your function, please note that the Dealers we use are a third party contractor and are not affiliated with Jack of all Spades in any way. Jack of all Spades facilitates the booking of Dealers on your behalf, but in the event that any problems or concerns related to the Dealers arise, you are responsible to resolve all issues directly with the Dealers. We can assure you that the Dealers we use are highly professional, very outgoing, dress in full Casino attire, and are worth every penny. We are proud to partner with them at any type of Casino Event. They also offer Hostesses and the same things listed above apply with them. Ask us for a quote and we will be happy to give you their prices!


Placing Orders:

To obtain a no obligation quote for your upcoming event, please call us at 905-592-2032; email us at info@jackofallspades; or fill out our Contact Form (you need Javascript enabled to do this). You can view all of our Prices online and see all of our Pictures on this website as well. We have a full showroom set up with all of our game rentals and you are welcome to come see them in person.

Prices quoted are for a one day event, however, if you choose to use our rental items for a longer period, we can provide you with long term rates. There is no minimum order quantity required; order as much or as little as you desire.

Once you have decided on the items that you would like to rent for your event, you should think about placing your order as soon as possible as we book up very fast.

In order to reserve your date and items, the following three things need to occur:

1) You Review the Rental Agreement:

Before you book, you need to read this entire Rental Agreement to ensure you are aware of our terms. We encourage you to go to this web page frequently to review the Rental Agreement, as we may update the Rental Agreement from time to time without notice. We also encourage you to ask any questions that you may have about this Rental Agreement prior to booking so that we are all on the same page.

2) We Confirm Details with You:

Here is some of the information that we require for you to book:

  • Business Name or Contact Name
  • Contact Phone Numbers, Email Address
  • Event Address, Contact Name, Phone Number
  • Event Information: Date, Type, Who for
  • Pick up or Delivery Information: Address, Timing
  • Games that you want

3) Paying for the Booking:

You can pay for your game rentals in advance, or on the day of the event. We accept Cash, MasterCard, and Visa, however we do not accept personal cheques. If you choose to use a credit card, then the whole invoice total will be charged to the card that day when you book.

We will also charge a Security Deposit for every order, which typically is between $100 and $500, and this is due on the day of your event. The charge will vary based on the particular items that you order, as it is calculated by taking a percentage of the Replacement Fee’s for each item. This Security Deposit will help offset any charges due to possible damage, loss of rental items, or any other fees that you may incur. You will get reimbursed the full Security Deposit back once we receive all items back in the same condition that you received them in. This is assuming you did not incur any other fees which will be detailed later on in this agreement. Please see our section on Replacement Fees for more details.

Your Security Deposit is due in Cash, however if your Security Deposit is over $300, then you have the option of paying for it by using your Credit Card instead. We will do a pre-authorization for the amount of the Security Deposit a few days prior to your event. Your Credit Card Company will hold this amount back from your monthly Credit Limit, however you do not actually see a charge on your statement. You would only see a charge on your statement if there are problems that arise later after your event ie) damage to an item, an item was lost, etc.

In an effort to prevent fraud and to ensure the security of our customers, if a Credit Card is used at any time, we require that the cardholder be present with their credit card when items are received (upon pick up or delivery). Someone else (friend, spouse, etc) cannot sign on their behalf or use their own card (even if it is a joint account since the cards will have different numbers). We need to get a physical carbon copy of the card that was used to book, and we need to get the cardholder's signature in order for us to both have a receipt. So if we took your Credit Card information over the phone rather than in person, you will need to bring your Credit Card with you upon pick up or delivery. If you used someone else's credit card, then they will have to be there upon pick up or delivery with their card in hand.

If the cardholder is not present with their card in hand upon pick up or delivery, we will have to refund the credit card used in the original transaction, charge a 5% administrative fee to that card, then charge a second card with the invoice amount in order to get proper signatures and proper carbon copies of the card. We are unable to make exceptions to this policy. If we do not get a copy of the card or get the cardholder's signature, the transaction is deemed canceled so this is a very important detail for you to remember. If you need more clarification about this process, just ask.


Changing Orders:

If you wish to reduce or cancel your order, you can do so penalty free if it is fifteen or more days away from your event date. We will refund you the entire amount of your Invoice (less a 5% Administration Charge if you paid by Credit Card). If it is fourteen days or less, then there is no refund. We can sometimes make exceptions to this policy if no other customers had requested these canceled items.

Additions are welcome at any time, but of course, they are subject to availability.


Receiving Your Order:

There are two different ways that you can receive your order:

  • We can deliver, set up, and pick up your order into the hall or home for you
  • You can pick up and drop off the items to and from our showroom, and are therefore Opting Out of our Delivery Service.

Delivery Service:

Delivery rates are based on the number of kilometres from our showroom, the number of items that you are renting, what kind of vehicle we will need to get there with, and how much set up is required. You are quoted two round trip fees, we do not offer a one-way rate. When you book we ask you what your preferences are for timing, and we do our best to accommodate however we cannot guarantee anything until we do our scheduling for that week. You will be informed of the exact delivery time a few days prior to the event as we must manage all deliveries appropriately. We deliver all across the GTA, Hamilton and Niagara Region and may not yet know where all deliveries will be until the week of your event as there are a lot of people who book at the last minute! If for any reason you wish to change the time, it will be your responsibility to request this in a timely manner. Jack of all Spades reserves the right to set the time and to change the time of delivery or pick up at any time, and requests for a change by you will only be made if we are able to accommodate it. We always make strides to be flexible and to accommodate a customer request whenever possible.


How We Deliver Your Order:

Your balance owing is due upon delivery, prior to set-up of rental items. If payment is not available at the time of delivery, your order will be deemed canceled and we will leave the location with all rented items and you will not receive a refund for any money paid.

If the following conditions are not met, Jack of all Spades will promptly leave within fifteen minutes of waiting, we may not be able to come back as we have other commitments, and you will not receive a refund: (Please make sure you always have our contact information on you so that you can get a hold of us).

  • we are unable to unload for any reason that is within customer control
  • nobody was at the delivery address provided within fifteen minutes of the prearranged arrival time
  • nobody was able to direct us on where to set up the equipment, inspect the equipment, sign the invoice, etc.
  • you were unable to or refused to pay the full balance owing upon our arrival
  • you were unable to or refused to pay any extra fees that were due as outlined in this Rental Agreement upon our arrival
  • we deem the location or circumstance unsafe for our delivery personnel
  • we deem the location or circumstance unsafe for our equipment being provided

It will be your responsibility to detail all damages, shortages, or discrepancies on your invoice before we leave or the invoice quantities will be considered received and in perfect condition.

You are responsible for any extra expenses that we incur while delivering the items to your location, such as parking lot fees, parking meters, or parking tickets if you had not prearranged proper loading facilities for our delivery personnel.


How We Pick Up Your Order:

If we are delivering to a hall, we may return that evening to pick up the items, or we may return the following morning to pick up the items. This depends on how many other deliveries we have that night and where they are all located as we deliver all across Southern Ontario. If we are delivering to a home, we almost always return the following morning to pick up the items. Do not worry about pre-packing everything; we will pack up everything for you. At this point, we will inspect the rented items for damage.

We Pick up That Night:

When we return that night, we typically do so around the midnight mark. You can request during booking what time you would like us to pick the items up at whether it be before midnight or after, and we will do our best to accommodate that. If during booking, you request us to come back after midnight, we charge $12.50 for every fifteen minutes past midnight. For example, if you wanted us to come back at 1:00 AM, there will be an extra $50 added on to your delivery charge. If you request a midnight pick up, however we confirm with you several days prior to your event that we are unable to be there until 1:00AM, you will not be charged any extra fee. We confirm all times with you several days prior to your event as by this point we will have a good idea of what other deliveries there are that night.

It will be your responsibility to ensure that your guests are finished using the rented items when we arrive and that we can easily access the rented items just as we left them. If for any reason, there is a delay on your part, and we cannot take away the rented items within fifteen minutes upon our arrival, we may leave the delivery site to go to our next appointment. We will inform you of what time we will return, whether it is that night or the next morning, and you will now owe a second delivery charge which will be deducted from your Security Deposit. If we do not have another pick up to do that night and you cause a delay for any reason and we are able to wait, you will be charged $12.50 for every fifteen minutes that we are delayed.

We Pick up The Next Morning:

If you are meeting us back at the hall or home for our inspection as well as to receive your Security Deposit back (minus any extra fees you may have incurred), it is your responsibility to ensure that you meet us at the time we agreed to. You can request during booking what time you would like us to come pick the items up at, and we will do our best to accommodate that, however it is our decision. We confirm all times with you several days prior to your event. Please note that the responsibility for the items remains with you from the time you receive the items to the time that we receive the items back.


Picking Up the Games Yourself:

Picking up your Order:

You can pick up any of of our games yourself, unless it is our Deluxe Casino Tables in which case we must do delivery - no exceptions. You will pick up the game rentals on either the night before your event, or two nights prior to your event (our decision, and this is usually somewhere between 7PM and 9PM). We confirm the exact pick up time with you several days prior to your event. In the event that you do not pick up your order at the prearranged time and we do not hear from you, you will be billed $12.50 for every fifteen minutes that you are late. This will be due upon your arrival. If you are running late, always give us a call to ensure that we will still be there, because we will not wait around as we have delivery times to meet.

Our rented items must be completely covered from weather conditions while transporting in your vehicle. Your trunk, hatchback, or tailgate must be able to close properly to secure all items, and bungee cords are recommended to keep everything safe. Some of the rented items are quite heavy, so we recommend two people come that can each lift up to 80 pounds to do the transporting of the items. We will not be held responsible for any injury or damage to you or your vehicle during loading or unloading and it will be your responsibility to do the lifting and loading. We also recommend that you bring along blankets to aid in transporting the items safely so you can avoid damaging the items. Your Security Deposit will be due at this point.

It will be your responsibility to detail all damages, shortages, or discrepancies on your invoice before you leave or the invoice quantities will be considered received and in perfect condition.

Dropping off your Order:

You will drop off your rentals (assuming that your event was on a Friday or Saturday) on Sunday. You are typically given a 1 or 2 hour window of time in which you can drop them off, as for the rest of the day we are busy doing pick ups from the parties the night before. If your event was on another day, please ask what time the drop off time would be. We confirm the exact drop off time with you several days prior to your event. In the event that you do not drop off your items at the prearranged time and we do not hear from you, you will be billed $12.50 for every fifteen minutes that you are late. This will be deducted from your Security Deposit. If you are running late, always give us a call to ensure that we will still be there, because we will not wait around as we have delivery times to meet.

Please return all items in the same packages or boxes in which you received them to avoid any fees for missing packaging. We rely on this packaging to keep our items safe and damage free while in transit. We will inspect all items thoroughly upon your arrival, and if there are any damaged or missing items, the amount to replace the packaging will be deducted from your Security Deposit.


Replacement Fees:

Jack of all Spades prides itself on providing you with the highest quality equipment that is well maintained. All items are cleaned and inspected after every use. You are responsible for paying the full Replacement Fee for broken, damaged, dirty, missing items or lost items and/or packaging. After booking, you can request a listing of our replacement fees if you are interested, and we also keep a copy posted at our showroom. You are responsible for the items from the time you receive the items to the time we receive them back. If you find the lost or stolen item, and it is in the same condition as when you received it, we will gladly refund the replacement costs that we charged you. All items should be secured and protected from harmful weather conditions, theft, or damage, and should be secured when not in use.

To prevent mishaps, do not allow your guests to place drinks, cigarettes, or food items on any of the rented items or packaging. If you need to rearrange any of our Casino Tables (Blackjack, Texas Hold'em, Poker, or Roulette) or one of our Wheels (Crown and Anchor, Prize Wheel, Horse Race), do not drag or roll them along the floor as the edges and felt can easily become damaged. These items are very costly to replace as you can see once you request a copy of our Replacement Fee list. Remember to take extra care as you are responsible for paying the Replacement Fee for damage caused, even if it was not you who caused the damage or who lost the item.

If you wish to tape things to our games (Wheels, Plinko, etc), we recommend using painter’s tape. Duct tape, masking tape, or scotch tape are NOT permitted as they may damage our games. If an item comes back to us with tape or tape marks on it, or it has been damaged due to the tape, you will be responsible for paying the full Replacement Fee of that item. Do not use any tape of any kind on any of our tables. Also note that you cannot make any modifications to our items at any time unless you get permission from us first. If there is an item that is damaged when you receive it, do not take it upon yourself to "fix" it. Instead you should call us immediately and we will figure something out for you.

If you rent a case of our Poker Chips, they must all be put back in order of colour by the time we receive them back, or there will be charge of $5 per case.

If the Replacement Fee that you owe is higher than the Security Deposit, we will hold back the entire Security Deposit and bill you for the amount owing. You will have 30 days from the day of your event to pay the remaining fees owing.

Last Update on: December 21, 2011.