About Us

FAQs

There are a lot of things to consider when renting items from us, and it is normal to have questions. Below, we have some frequently asked questions (FAQs) where we hope to answer any further questions that you may have. Click on any of the following questions to get a specific answer, or scroll down to read all of the answers.

How to Book

What payment options are available?

We accept Cash, MasterCard or Visa, we do not accept cheques.

Can I order just one rental item, or is there a minimum order requirement?

Sure you can order just one item – there is no minimum order requirement.

Why do I have to pay a Security Deposit, I am only renting one small item?

Each item, no matter how big or small, is costly to replace. The Security Deposit encourages you to look after the item carefully so not to damage it, and to return it to us on time in the same condition. In some cases the Security Deposit may be higher than the rental cost. Don't worry about this - as long as you return it in the same condition, no harm done. You just picked some expensive items, that's all!

Can I book an order over the phone or do I have to come to your showroom?

Either way works for us.

What additional fees might I incur?

Parking fines that we incurred as a result of the customer not setting up proper loading facilities
A second delivery due to your error
Cancellation fees
Rush charges
Late fees
Replacement Fees (for damaged or missing items)

Changing & Canceling Orders

After I pay, is it too late to make additions or reductions to my order?

Additions are welcome, but they are subject to availability. Reductions are fine too, but you can only do so penalty free if it is more than fifteen days away from your event. Please read this part of the Rental Agreement for more details.

What if something comes up and I have to cancel my order after I had already paid. Do I get my money back?

Inform us immediately first of all. Then read the whole cancelation section of the Rental Agreement for more details, as the day of your cancellation plays a large role in the result. If you paid with a Credit Card, then a 5% Administration Charge will be withheld from your refund (assuming you are entitled to a refund).

Game Rentals & Services

How many games should I rent?

This is a hard question, because it depends on:

a) The crowd - Think about who is coming, and what they would enjoy. Also think about how much they will be willing to spend, as games like Blackjack, Roulette and Poker require some more cash than a game like Hammer Time. Some people are all about gambling at Casino Tables, others just like the easy games that do not require much skill. Have a good mix.

b) The logistics of the night - Think about when you are serving food, and what other surprises you have planned for your guests and try to make the evening flow nicely. Check out your Schedule.

c) How long your event should last - We suggest that you continually bring out new games throughout the night to raise excitement and anticipation. Calculate how many hours you expect people to stay, how often you want to bring out more games, and you have got your number.

d) The number of people that should be there - If you expect to have more than 200 people at a stag and doe for instance, you should have at least 5-6 different games for your guests to choose from so that it will appeal to as many people as possible and keep them interested all night. If you are expecting 100-200, you may want 4-5 games. If you are expecting 50 - 100, we suggest that you rent 3-4 games. Our motto is the more variety of games, the better. You do not want your guests to become bored after only an hour of being there.

If you are having a Company Casino Night that is not using real money, then look at how many people each table sits. A good rule of thumb is to accommodate about 40-50% of your people by having a place for them to play at a Casino Table. So if you expect 100 people, choose tables or games that will look after 40-50 people at any given time.

If you are having a gambling event where the point of the event is to raise money, you may want to increase your number to 60%.

How much do people typically spend on game rentals?

Some games will give you a better profit than others, but that really does depend on who is playing. People in their 40s and 50s are generally more generous because they have more disposable income. It also depends on how many people you expect to come. If you know you don't have a gambling crowd, then Blackjack and Poker may not be the best option, in which case you are looking at cheaper games.

However, you asked for a number, so here it is - we estimate that the average order is between $150 and $350. Don't feel bad if your order is $60 or $500. If you are on the lower end, you are probably having a low key event where maybe music or dancing is more important to you than making money off of the games, or it is a smaller crowd. If you are on the high end, you probably have several Casino Tables (which is where you make the most money typically), and you will see a higher return assuming you have planned correctly and have lots of people attending who are ready to spend money!

How much can I make from your games?

We have a ton of tips on how to run the games and what you should charge. Check out this section first. We have had some customers say that they made $1000 at the entire Stag and Doe, and have had others make $6,000 off the games solely. So by spending a couple of hundred bucks on games is peanuts compared to what you can make. It all depends on what games you choose, what games you think would work with your crowd, how outgoing the person running the game is, how many people are coming, and what the average age group is. Hard to say, but if you plan right, you can make a killing!

What are the most profitable games?

From what our customers tell us, by far, Poker and Blackjack do the best. Roulette can make you a ton of money too, but you can also loose money on the game, so beware! Next in line are the Wheels (Crown & Anchor and Horse Race). The Penalty Box and Hockey game are also big winners, but it does depend on the crowd. With the other games you will almost always make your money back on them and then some (assuming you have planned out the day well, had the right people running them, picked it based on what you thought the crowd would like, etc.) however they will not make you as much money as the other ones we listed. But you just never know!! Sometimes the game that you think will do just okay, will be the most popular and visa versa.

Can you explain to me how to play a game if I have not heard of it?

We give brief explanations of each game on our website as well as how you can run them to make a profit, but if you need more clarification, by all means ask us!! For games like Blackjack , Poker, Texas Hold'em, Roulette, and Craps - these need to be run by people who know the game well. You can always use our Dealers if you do not know anyone who is good at dealing. Just ask us for a quote.

We have made the games as easy as possible to learn and have ensured that we chose games that appeal to as many people as possible. Remember that you do not have to follow our guidelines; you can be creative and make up your own rules. Whatever works for you is fine with us!

What if something that I rented doesn’t work?

We go to great lengths to make sure that all of our equipment is in working order before it gets to you. We inspect and clean every item after a customer has finished with it. When we deliver or you pick up your items, have a good inspection of all parts. When we/you leave before your event, it will be assumed that everything is in good working condition unless you have noted it on your invoice.

If later on you discover that something does not work, please call us immediately so that we can either fix or replace the item as soon as possible if it was our error. In the event that we are unable to fix the situation in time for your event, we may be able to refund the cost of this item and offer you a discount on a future booking.

What if I only use three out of four tables that I rented? Do I get a rebate on the one table that was not used?

All charges are for time out, whether used or not. We can work with you before your event to help you decide how many tables you may need based on the number of people that you expect.

What is an Accessory Package?

These are items that you need to run the Casino Tables (Roulette, Blackjack, Poker, and Craps). Examples are poker chips, dealer shoes, casino dice, on/off puck, discard holder, etc.

Will your Hostesses serve drinks at my party?

Our Hostesses are there to sell Raffle Tickets and greet guests - they may help out with selling jello shooters if needed but their main purpose is to look good, make people happy that they are there, and sell, sell, sell to make you a profit.

Why would I pay for your Dealer when my friend can do it for free?

Dealers can turn a much higher profit then your buddy can. They are fast at calculating, know the rules inside and out, are highly trained to look for cheaters, are professionally dressed in Casino attire, entertain whoever is at their table, and get people excited about playing. Your buddy will want to take bathroom breaks, smoke breaks, talk to people who enter the hall, may mess up a few times counting cash or chips, get caught up in conversations with people at the table, etc. We have never had ONE SINGLE COMPLAINT about our Dealers, and have only had positive feedback. Trust us when we say that our Dealers are worth every penny.

Delivery

Is delivery free? If not, how much does it cost to go to my city?

We calculate Delivery costs based on the distance between your location and our showroom, which does come at a small fee but is a HUGE convenience. We also take into consideration set up time required and the number of items that you are renting. Feel free to contact us and we can give you a quote as we deliver anywhere across Southern Ontario. We will need the exact address as well as the name of the city to deliver to, as we take into consideration the amount of km's, not just the name of your city in our calculation.

Does it matter if I only want one thing delivered?

Not at all, there is no minimum order required for delivery. The price will stay relatively the same if you rent one item or several.

What if I need to change the delivery time with you that we agreed on?

Call us as soon as possible to let us know and we will do our best to accommodate. Read this section of the Rental Agreement for full details.

Will you be there the whole night after you deliver to help run the games or watch over them?

This is a common question, but no - we leave right after your delivery to go do several more deliveries. Then when we are done delivering, it is almost time to start picking them all back up again! It is your responsibility to find people to run your games, unless you want our Dealers to do it for you. Just ask us for a quote!

No Delivery, I Pick up My Order

Can I send a friend or family member to get my order from your showroom?

Yes, however you must let us know in advance because if we do not hear from you, we will only give you the items personally. The person that you have arranged to pick up your order on your account must be able to pay the balance owing. Remember that you will still be held accountable for the rental items even if you do not physically have them. If any damage occurs and you were not there, you are still held responsible for paying any Replacement Fee or other fees. This person will have to sign off on your behalf that all items were received and are in good condition.

My friend was three hours late returning my order to your showroom. But it wasn't my fault because I told my friend the right time. Is this okay?

It does not matter to us who is returning the equipment, as long as it is returned to us on time. It is your responsibility to ensure you pick reliable people, and the late fee will be deducted from the Security Deposit that we owe you back. There is a late fee of $12.50 for every 15 minutes that you or your "designated returner" is late. Our showroom may close if we do not hear from you, as we may have had to leave to do deliveries or pick ups. Keep in mind that there are probably other customers who will be waiting for your games for their party, so do everything possible to get in touch with us if there are going to be any delays.

Prices and Packages

Are your prices negotiable?

No, they are firm. We do regular market research to ensure that we are charging fair prices that are aligned with our competition. If you find another company that has lower prices, remember that you get what you pay for. We have a lot of pride in our equipment and all games are in excellent condition - every single one of them!

When we did our research, we found that many companies would keep renting out their equipment year after year and did not make necessary repairs or maintenance throughout the years, and so would keep renting it even if severely damaged. Some even offer lower rates on their damaged stuff, but that does not bode well for their reputation in our opinion as customers will associate that company with renting crappy equipment. Customers are often shocked to find out that although we may have lower prices than the guy down the street, our stuff is gorgeous compared to theirs! That is just good business sense in our opinion. So to make a long story short - remember that you get what you pay for!

Is tax extra?

All prices INCLUDE taxes!!

Replacement Fees

If one of my guests damaged a rented item, and I was not there to see it or prevent it, who is liable for the damages?

The liability remains with you from the time you receive the rented items to the time we receive the rented items back. You will have to pay the full Replacement Fee of this item.

I turned my back for one second, and one of the items I rented was stolen. Who is liable?

The liability remains with you from the time you receive the rented items to the time we receive the rented items back. You will have to pay the full Replacement Fee of this item.

I found the item that was missing / stolen, should I tell you?

Of course you should tell us! We are more concerned about getting our items back than charging you. Once you return the item to us, and it is in the same condition in which you originally received it, we will gladly refund the Replacement Fee that we charged you before.